Terms of Service

These terms govern your use of FinalPoint (the “Service”), operated by FinalPoint LTD, a company registered in England & Wales (company no. 17195243), based in London, United Kingdom. By creating an account or using the Service you agree to these terms. If you don’t agree, don’t use the Service.

1. Eligibility

You must be at least 13 years old to create an account. Some features — community groups in particular — require you to be at least 18 and carry additional rules; see our Community Standards. If you are under the age of majority in your jurisdiction, you confirm that a parent or guardian has agreed to these terms on your behalf.

2. Your account

You are responsible for keeping your password safe and for everything that happens under your account. Tell us promptly if you think your account has been compromised. You must provide accurate information when you sign up and keep it current.

3. Acceptable use

You agree not to:

• Break the law or infringe anyone’s rights while using the Service.
• Upload content that is harassing, hateful, sexually explicit, violent, or that depicts a person without their consent.
• Record false match results, impersonate other players, or otherwise manipulate the Service’s rankings.
• Send spam or repeated unwanted messages to other players, whether in direct messages or in a group’s chat.
• Circumvent or attempt to circumvent the Service’s integrity protections, including anti-padding defences, rate limits, and role-based permissions.
• Attempt to gain unauthorised access, probe for vulnerabilities, or interfere with the Service’s operation.
• Scrape, harvest, or reverse-engineer the Service beyond what is allowed by applicable law.

There is zero tolerance for objectionable content or abusive users. Content that is offensive, hateful, harassing, threatening, or otherwise objectionable, and users who behave abusively toward others, are not permitted on FinalPoint. You can report content, report a player, or block another user from within the app; we review reports and may remove content and suspend or terminate accounts that breach these Terms or our Community Standards.

4. Community groups, clubs, and meeting other players

Community groups bring together players who use the same real-world venue but may not previously know one another. They are subject to additional rules on top of the general Acceptable Use section above.

Clubs. A Club is a verified home for an organisation that runs one or more racket sports. It is created by upgrading a group, has its own page and membership on top of the underlying sport groups, and may carry a verified badge. Clubs are subject to the same rules as community groups, plus the points below. Clubs are for adults: you must be 18 or older to create or join one, and when a group becomes a Club only members who are 18 or older are carried into it.

What verification means. A verified badge means we have carried out a light-touch check that a Club appears to be a genuine organisation before listing it in discovery. It is not an endorsement, a background check, or any guarantee about the Club, its owner, or its members — the “we do not verify other users” and “meeting in person is your decision” points below apply to Clubs in full. We may decline, revoke, or re-review a Club’s verification at any time, and we may remove a Club, its content, or its verified status if it breaches these Terms or our Community Standards.

Running a Club. A Club’s owner and admins control its identity, membership, and announcements. If you run a Club you are responsible for its name, branding, and the content you post to members, and for treating members fairly. A verified, listed Club is semi-public: its name, description, location, sports, and member count can be seen by anyone browsing discovery or holding its link, and its announcements are visible to all of its members.

18-or-older requirement. You must be at least 18 years old to join, create, or use a community group. We verify age by relying on the date of birth you provide at sign-up; if it turns out you were under 18 when you joined a community group, we may immediately remove you from that community without notice and may suspend the account.

We do not verify other users. We do not check the identity, age, criminal record, or professional background of any user. Display names, usernames, avatars, and stated venues are self-declared and not independently confirmed. You should not assume that any user is who they say they are, or that they have any particular skill, age, or intention. We do not vouch for any user and accept no responsibility for any user’s conduct on or off the Service.

Meeting in person is your decision. The Service may help you find other people to play a racket sport with at a real-world venue. Any decision to meet, communicate with, or play against another user is yours alone, made at your own risk. We are not a party to any arrangement between you and another user and have no control over what happens at the venue or elsewhere off the Service. To the maximum extent permitted by law, we are not liable for any loss or damage arising from another user’s conduct, including injury, theft, dishonesty, harassment, or any failure to turn up. This does not affect any liability of ours that cannot be limited or excluded by law (see Section 12).

Match results and confirmation. Match results you log in a community group enter a confirmation window where the other player can confirm or dispute the score. You agree not to manipulate this process by repeatedly filing false results, by rejecting legitimate results to deflate another player’s ranking, or by colluding with another player to inflate results.

Community Standards. By joining a community group, you agree to follow our Community Standards, which set out the full expectations for behaviour, what is and is not allowed, what other members can see about you, how reports are handled, and how to appeal a moderation decision.

Safety. Use common sense when meeting another user at a venue: meet only at the venue itself, not at a home or other private location; tell a friend or family member where you will be and when; bring a phone; trust your instincts and leave if something feels wrong. If you are in immediate danger, contact your local emergency services first.

5. Content you provide

You retain ownership of the content you upload (profile pictures, your bio, match information, group names, and messages you send to other players or groups). You grant us a worldwide, non-exclusive, royalty-free license to host, store, and display that content solely for the purpose of operating the Service for you and the other members of the groups you join. The license ends when you delete the content or your account, except for backups retained for a reasonable period.

6. Subscriptions and billing

The core of FinalPoint is free. We offer optional paid subscriptions for individual players: Rally and Pro. What each tier includes, its price, and the billing period (monthly or annual) are shown at the point of purchase, and the features included in a tier may evolve over time. (Clubs are a free feature, not a paid subscription — see Section 4.)

Free trials. Every new account starts with a free Pro trial that begins automatically and simply ends; we take no payment details and nothing is charged. Some subscriptions also offer an introductory free trial at checkout. A checkout trial converts into a paid subscription when it ends unless you cancel before then.

How billing works. On iPhone and Android, purchases go through your Apple App Store or Google Play account and are also subject to that store’s own terms. On the web, payment is taken by our subscription provider (RevenueCat, with payment processed by Stripe); we never see your full card details. Subscriptions renew automatically at the end of each billing period until cancelled.

Cancelling. You can cancel at any time from Settings → Subscription, which routes you to the place you bought it (the App Store, Google Play, or the web billing portal). Cancelling stops the next renewal; you keep access to paid features until the end of the period you have already paid for. Deleting your FinalPoint account does not cancel a store subscription; cancel it with the store as well.

Refunds. Purchases made through the App Store or Google Play are refunded by Apple or Google under their own policies, and refund requests go to them. For purchases made on the web, contact us at info@thefinalpoint.app. Nothing in this section affects your statutory rights, including under the Consumer Rights Act 2015.

Price changes. We may change subscription prices. If a change affects an active subscription we will give you notice in advance, and the new price applies from your next renewal; if you do not agree, you can cancel before it takes effect.

7. Referral rewards

We sometimes reward you for bringing friends to FinalPoint, for example a free week of Pro for both of you once a player who joined through your invite link has their first match confirmed. Rewards are capped per account over a rolling window, have no cash value, and cannot be transferred, exchanged, or paid out. Creating fake accounts, referring yourself, or otherwise gaming a reward scheme may void the reward and can lead to suspension. We may change or withdraw a reward scheme at any time; rewards already granted are unaffected.

8. Our intellectual property

The Service itself — code, design, logos, copy — belongs to us. You may not copy it or use our branding except as allowed by these terms or applicable law.

9. Moderation and termination

We may remove content or suspend accounts that violate these terms, risk the safety of the Service, or expose us to legal liability. You can delete your account yourself at any time from Settings → Delete my account; deletion is immediate and permanent, as described in our Privacy Policy. If you have lost access and cannot sign in, email info@thefinalpoint.app and we will delete it on your behalf after verifying your identity.

You also have tools of your own. You can report a player or a group from inside the app, and you can block a player from their profile: blocking stops their messages and removes you from their username search. You can review and undo your blocks at Settings → Blocked users. Inside a group’s chat, group admins can remove messages and pin announcements, and senders can always delete their own messages.

To report illegal content, harassment, or any content that breaches these terms, email info@thefinalpoint.app with the URL (if applicable) and a short description. We review reports promptly and, where action is warranted, will remove content or suspend the account responsible.

10. Service availability and changes

The Service is provided as a work in progress. We may add, change, or discontinue features without notice. We don’t guarantee that the Service will be uninterrupted, error-free, or that data will always be preserved — back up anything that matters.

11. Disclaimer of warranties

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don’t warrant that EVO ratings, leaderboards, achievements, or any other output of the Service are accurate.

12. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. This includes the protections you have under the Consumer Rights Act 2015 in the United Kingdom.

Subject to the paragraph above, and to the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Subject to the same paragraph, our total liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim and (b) GBP £50.

The Service connects you with other people who use it. We do not verify the identity of other users, run background checks, or monitor what other users do off-platform. We are not responsible for any other user’s conduct, statements, or content, whether on the Service or in person. See Section 4 (Community groups and meeting other players) for the specific rules that apply when you arrange to meet another user at a venue.

13. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your breach of these terms.

14. Governing law and disputes

These terms are governed by the laws of England and Wales, without regard to its conflict-of-laws rules. Disputes will be resolved in the courts of England and Wales, except where local consumer-protection law says otherwise.

15. Changes

We may update these terms from time to time. When we make material changes we’ll update the date at the top and, where appropriate, notify you through the app. Continuing to use the Service after changes take effect means you accept the new terms.

16. Contact

Questions about these terms can be sent to info@thefinalpoint.app.