Community Standards

Community groups bring people who play the same sport at the same venue together. They’re free to join, open by design, and made up of people who may not know each other yet. These standards keep that space friendly, safe, and worth turning up to.

By joining a community group you agree to follow them. Breaking them can mean a warning, suspension, or permanent removal from community groups depending on what happened.

1. Who community groups are for

You must be 18 or older to join a community group. Personal groups, friends, leaderboards, and the rest of FinalPoint stay open to players 13 and over.

Community groups are for players who actually play at the venue they’re joining, or who want to. They’re not for accumulating memberships, scraping leaderboards, or promoting unrelated services.

2. What we expect

• Show up when you say you’ll show up.
• Log matches honestly — real opponents, real scores. Confirm or dispute a match someone logged against you within 24 hours. Matches confirm automatically if no one acts.
• Treat other members the way you’d treat a club regular: friendly, respectful, and reasonable.
• Use a recognisable display name and a real-looking avatar. Anonymous accounts and obvious placeholders don’t belong in community groups.

3. What’s not allowed

• Harassment, hate speech, threats, sexual content, or any behaviour designed to make another member feel unsafe.
• Sharing personal information about another member without their consent — addresses, phone numbers, workplaces, anything they didn’t choose to share publicly.
• Logging matches that didn’t happen, inflating scores, colluding to manipulate the leaderboard, or repeatedly disputing legitimate match results.
• Impersonating another player, another club, or FinalPoint staff.
• Promoting unrelated products or services inside the community group.
• Using community groups to organise off-platform activities that violate these standards.

4. What other members see about you

When you join a community group, other members of the same group can see:

• Your display name and avatar.
• Your username.
• Matches you log inside that community group, including the score and the people you played against.
• Where you rank on that group’s leaderboard for the last 30 days.

Other members can’t see your date of birth, email address, matches from outside that community group, the other communities you belong to, your friend list, or your location. Your full activity stays members-of-the-same-group only. The full data flow is in the Privacy Policy.

5. Meeting other players in person

FinalPoint connects you with other players who use the same venue. We do not verify the identity of any user, run background checks, confirm the accuracy of any display name or stated venue, or supervise what happens at the venue or elsewhere off the Service. We do not vouch for any user. You should not assume that any other user is who they say they are, or that they have any particular skill, age, or intention.

Any decision to meet, communicate with, or play against another user is yours alone, made at your own risk. We are not a party to any arrangement between you and another user.

Practical safety suggestions: meet only at the venue, never at a home or other private location; tell a friend or family member where you will be and when; bring a phone; trust your instincts and leave if something feels wrong. If you are in immediate danger, contact your local emergency services first and report to us afterwards.

6. How we handle reports

Anyone can report a user, a match, or a community group from inside the app. Reports go to a queue we review every working day, and we respond to safety-related reports within 24 hours. Depending on what happened we may:

• Dismiss the report if no rule was broken.
• Warn the member and note the warning on their account.
• Suspend the member from community groups for a defined period.
• Permanently remove the member from community groups, or in severe cases from FinalPoint entirely.
• Remove a community group from discovery if its culture breaks these standards.

We keep an audit trail of every moderation action — who decided, what they decided, when, and why — so we can explain and review it if you ask.

Illegal content. FinalPoint is a user-to-user service under the UK Online Safety Act 2023. We have a legal duty to detect and remove illegal content as soon as we are made aware of it, including content that promotes terrorism, child sexual exploitation or abuse, fraud, the sale of illegal goods, the encouragement of suicide or self-harm, or harassment that meets the threshold of a criminal offence. Reports of illegal content are treated as the highest priority and may also be referred to law enforcement.

7. How to report something

Inside the app, open the member’s profile, the community group page, or the match in question and tap Report. Tell us what happened — even a short note helps us act on it.

If you can’t use the app, email info@thefinalpoint.app. If you’re in immediate danger, contact your local emergency services first.

8. If your account is restricted

When we warn, suspend, or remove an account we will send you a message that explains:

• What we found.
• Which rule was broken (with a link to it).
• What the restriction is and, if temporary, when it ends.
• How to appeal the decision.

How to appeal. You have 30 days from the date of the message to ask us to review the decision. Reply to that message or email info@thefinalpoint.app with the subject line “Appeal” and tell us why you think the decision was wrong, including any context you think we missed.

A different reviewer to the one who made the original decision will look at your appeal. We aim to respond within 14 days of receiving it. If we uphold the decision, we will explain why. If we overturn it, we will restore access and remove the record of the action from your account.

Permanent bans for serious safety reasons (including but not limited to threats of violence, hate speech directed at a protected group, sharing of child sexual abuse material, or credible identity-based harassment) will be upheld on appeal unless we made a clear factual mistake.

9. Changes

These standards will keep evolving as community groups grow. We’ll update the date at the top when something material changes and, where it matters, tell you inside the app.